Courier Destinations Update During COVID-19 Crisis

COVID-19 Daily Courier Service Update – Thursday 21st May 2020.


Ghana and Sudan service suspension until further notice.

Please note we expect a further update on this and will advise accordingly. 

We have been informed Nigeria is now operational due to ease of lockdown by the Federal Government of Nigeria.


Please expect delays due to flight availability and capacity.


Service suspended until further notice.

Please note we expect a further update on this and will advise accordingly.  

Caribbean, Central & South America:

Service suspensions reported in Bolivia, Ecuador, Honduras, Panama, Paraguay, Peru and Venezuela. Full and partial lockdowns ongoing.

Please note we expect a further update on this and will advise accordingly.  

Expect delays in Argentina, Brazil, Chile, Dominican Republic, Uruguay and Colombia.

Aruba & Bahamas are experiencing customs delays with priority given to medical supplies.


Expect delays of 2-3 working days due to stringent traffic control and inspection measures throughout Mainland China.

Hong Kong:

Please expect delays due to reduced flight availability and capacity


Expect delivery delays during the ‘Lockdown’ period which is expected to be extended until further notice. We advise against sending shipments to business addresses during this time as many offices and places of work are closed.

Rest of EU:

Service disruption is expected throughout the EU with local business closures and restricted movement.  Deliveries to places of work may be delayed.

Delivery Drivers will not be requesting signatures for safety reasons.


Nation-wide lockdown in India has now been extended until the end  of May, however the whole country has now been mapped into Red, Orange and Green zones. Exemptions are given in the less affected zones including permission for industrial activities.

Though our offices in DEL, BOM, MAA and BLR fall in red zones, we are able to perform AAC operations and Customs clearance of both courier and cargo exports/imports. Pickup and Deliveries are possible in very limited ways on case to case basis.


Bnei Brak city is on lockdown, with service suspended, please expect delays throughout the rest of Israel of 2-3 days due to restrictions.


Express:  Delays in major cities from the 7th April ongoing due to restrictions by the Japanese Government, we will update accordingly.

Economy:  Delays of 1-2 from Hong Kong to Taipei where our service hub is located, Taipei have advised further delays from the hub to Japan of an additional  5-7 days.


The government have imposed a nationwide lockdown until 30th of May.


Delivery delays between 1-2 working days expected for all services


Expect minor delays due to partial lockdown imposed, lockdown extended until 9th June 2020

We advise against shipping to Business as many ‘non-essential’ organisations are closed.

Middle East:

Azerbaijan and Jordan service suspension until further notice.

Please note we expect a further update on this and will advise accordingly.  


Government of Nepal has extended the complete countywide Lockdown till 2nd June 2020. Our offices will remain closed. Scheduled flight operations are suspended till 30 June 2020 as of now, this will be reviewed 1st June 2020.


The government has declared a complete lock down from 1st April until further notice. Please note we expect a further update on this and will advise accordingly.  


Services have been temporarily suspended until further the end of May due to Government travel restrictions.

Please note we expect a further update on this and will advise accordingly.  

Saudi Arabia:

A curfew has been imposed, no collection or deliveries until further notice


Lockdown extended until 31st May, please note we have flight connection delays to Singapore due to the further extension of restrictions and shipments are still being routed via other carriers on cargo please expect delays.

South Africa:

Service currently suspended due to a lack of linehaul options until further notice.

Please note we expect a further update on this and will advise accordingly.  

South Korea:

Express:  In country delivery delays due to reduced workforce.

Economy:  Minor delays of 1-2 working days due to flight capacity between Hong Kong and Taipei where our service hub is located.  In country delivery delays due to reduced workforce.

Sri Lanka:

Local Government has banned all passenger aircraft until end of May, update to follow. Deliveries have also been suspended until further notice due to curfew imposed.


Flights restricted to one per week.


Minor delays within Taiwan of 1-2 working days also further flight delays from Hong Kong to Taiwan.


Notification by the Civil Aviation Authority of Thailand that there is a temporary ban on All International Flights to Thailand, with immediate effect until 18th May 2020.


Current update of Dubai:

The government decided to reduce the 24-hour controls on movement following the success of efforts to combat Covid-19.

24-hour movement restrictions are reduced for public movement and have returned to normal between 6.00 am and 10.00 pm and restrictions will be in place only between 10.00 pm and 6.00 am.

Lockdown city, Deira Dubai after weeks of heightened restrictions has hugely helped to contain the spread of coronavirus,

No new Covid-19 cases were recorded in the last two days therefore the lockdown has been uplifted no restrictions for delivery and pickup from the Deira region stated below areas/streets. 

  1. Murshid Bazar
  2. Al Ras
  3. Baniyas Square
  4. Ayla Nasir Street
  5. Sabkha Road
  6. Al Musalla Street
  7. Al Khaleej Street
  8. Gold Souk
  9. Naif Road

On the epidemic situation the deliveries are not 100% successful due to the companies and residents are still not comfortable in receiving the consignment, The deliveries will be attempted to those consignees who are ready and have agreed to accept.

United States:

Passenger flights between UK and US now suspended with airlines operating a cargo service only.  Surcharges will apply for all direct courier and cargo services. 


Due to the big impact of the Covid 19 pandemic; the  Vietnamese government is currently implying the ‘shelter in place’ order in most of  the cities and provinces and also there is very limited domestic flights available, please kindly note there will be major delays in deliveries and pick up service will not available in some out of area /suburbs.  

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