COVID-19

Lockdown #2

Contingency Planning

With the country heading back into lockdown, we wanted to briefly remind you of our current protocols and explain how we are continuing to operate.

Our COVID-19 Policy is available on our subpage. Our facility remains fully operational and we are considered ‘Covid Secure’, according to government guidelines. We also have a Covid visitor policy you can download below.

From Thursday 5th November we will revert back to no physical visitors in the facility, other than sub-contractors, whom must wear a mask at all times and fill in a Covid declaration prior to entry. They must also follow our strict Covid policy.

In March we implemented new technology for warehouse/office/transport communication, to help facilitate more efficient communication and functionality between teams, but with reduced physical contact, and continue to work with our IT providers to further improve efficiency and fluency of our global operation.

At this time we are not anticipating any initial adjustments to our own operation – as key workers we expect to continue relatively normally – however we must also react to the evolving situation and may need to make adjustments that also impact on the fluency of our operation over the coming days/weeks. Our largest concern is the potential of positive cases that may reduce capacity within our operation. We are working hard to extend our already strict protocols, and may revert to split department working over the coming weeks.

Whilst the incredible emergency services of this country keep working in the background to protect us all, we’re also providing an emergency service to keep the world moving. Services have steadily found a ‘new norm’ , however as we approach Christmas, with the added lockdowns in the UK and across much of Europe, we do anticipate some continued disruption to services, including the speed of responses to quotations and operational queries with shipping lines, airlines, trucking companies and couriers, plus HMRC and other Government bodies. Please do talk to us about your requirments, and any concerns you may have. As always, as much prior notification of movements is highly recommended.

Our own drivers/warehouse staff;


We kindly remind everyone that ALL drivers and visitors are guided to report to Warehouse G doors where there is a door bell for access, and the front doors have a sign with our telephone number in order to contact the main office. Please ask your drivers to respect our rule for personal contact and understand they are not allowed into the warehouse. These are difficult times, but we must all play our part to help restrict the spread of this virus.

Our drivers (and all members of staff) are equipped with hand sanitizer, anti-bacterial wipes. Drivers also have face masks and gloves to minimise contact. We have instructed our drivers to restrict, where possible, personal contact when collecting or delivering your cargo. We would ask your assistance in this regard, in order to protect everyone, and they may now call your office to announce their arrival, instead of walking into the premises.

NOTE: We have instructed our warehouse staff not to handle or sign any tablets or screens at this time, or make personal contact with clipboards etc. They will provide the delivery driver with their name. We also will request our own drivers are not asked to handle any tablets or screens when collecting or delivering at your premises.

We will continue to update you when more information is available. In this deeply worrying period for the world, we want to express our hope that you, your colleagues, families, friends and businesses are safe from harm. We are here to support you in any way we can and thank you for your support, as always.

Ross, Chris and the entire SFS Family

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